Refund Policy for Truth Marketing
At Truth Marketing, we are committed to providing exceptional service and ensuring our clients’ satisfaction. However, we understand that circumstances may change, and you may need to request a refund. Please read our refund policy below for more information:
1. Eligibility for Refunds:
- Refunds are only applicable to services that have not yet been delivered or work that has not yet commenced.
- For digital products or services (such as online courses, e-books, or digital marketing packages), refunds may be requested within 7 days of purchase, provided the product has not been accessed or downloaded.
- Custom services, including tailored marketing campaigns, consultation, or specific project work, are not eligible for refunds once work has started.
2. Requesting a Refund:
To request a refund, you must contact us within 7 days of purchase via email at info@truthmarketings.com or through our customer service portal. Please provide your order number and a brief explanation of why you are requesting the refund.
3. Non-Refundable Items:
The following items are non-refundable:
- Digital products that have been accessed or downloaded.
- Completed or in-progress work on custom marketing campaigns or consultations.
- Subscription-based services after the initial 7-day period.
4. Processing of Refunds:
If your refund request is accepted, the refund will be processed within 7-14 business days. The refund will be issued to the original payment method used for the transaction.
5. Exceptions:
In some cases, exceptions may be made on a case-by-case basis for refunds. If there are exceptional circumstances or concerns, please reach out to us, and we will do our best to address your situation.
6. Contact Information:
For any questions or concerns regarding this policy, please feel free to contact our customer support team at +44 151 528 2858.
